A return process
you can follow.
Eligible items can be requested for return within 30 days of delivery. Contact us before sending anything back so the return can be identified and handled correctly.
Return condition
- Unworn and unused, with original presentation and packaging
- No damage, scent, alteration or missing components
- Order number and proof of purchase available
- Return authorization requested before shipment
Items that cannot be returned
Standard size options listed on the product page remain eligible for the 30-day return window, subject to the condition requirements. A piece made, restrung or altered specifically to a measurement outside its standard options may not be returnable for change of mind. Damaged, defective or incorrect items and mandatory consumer rights are unaffected. Gift cards and clearly marked final-sale items are excluded except where required by law.
A brief try-on to check fit is acceptable. Please keep the item unworn, unused and unaltered, with all original components and packaging.
Return shipping
For an approved change-of-mind return, you pay for trackable return shipping. If we confirm damage, a defect or an incorrect item, we cover reasonable return shipping when a return is required. Original shipping charges are not refunded unless required by law or the return results from our error.
Refund timing
Approved refunds are issued to the original payment method after the return is received and inspected. Banks and card issuers may require additional time to post the credit.
Damaged or incorrect orders
Contact us promptly with the order number and clear photographs of the item and packaging. We will review the issue and arrange the appropriate replacement, repair or refund.
Customer care
Email help@orevyr.com and include your order number where applicable.