Useful answers.
Before you choose.
Product and material
Will my bracelet look exactly like the photograph?
Natural stone and wood vary in tone, grain, mineral pattern and small surface details. The photographs show the design and its typical character.
How do I choose a size?
Measure the wrist where the bracelet will sit without adding extra slack, then choose the matching net-wrist option shown on the product page.
Can a bracelet be adjusted?
Where the construction allows it, sizing and stringing may be adjusted by hand. Contact us before ordering if your measurement falls outside the listed options.
Orders and delivery
When will tracking update?
Tracking begins updating after carrier acceptance. Processing and transit are separate stages, and current estimates appear in the shipping policy.
Will I pay import charges?
Taxes and duties depend on destination and checkout configuration. Any charge not collected at checkout may be assessed by local authorities or the carrier.
Returns and help
Return eligibility, condition requirements, timing and instructions are set out in the published return policy. Contact us before sending an item back.