A return process
you can follow.
Eligible items can be requested for return within 30 days of delivery. Contact us before sending anything back so the return can be identified and handled correctly.
Return condition
- Unworn and unused, with original presentation and packaging
- No damage, scent, alteration or missing components
- Order number and proof of purchase available
- Return authorization requested before shipment
Items that cannot be returned
Personalized, custom-sized or altered pieces may be ineligible unless they arrive damaged, defective or incorrect. Gift cards and final-sale items are not returnable where permitted by law.
Refund timing
Approved refunds are issued to the original payment method after the return is received and inspected. Banks and card issuers may require additional time to post the credit.
Damaged or incorrect orders
Contact us promptly with the order number and clear photographs of the item and packaging. We will review the issue and arrange the appropriate replacement, repair or refund.