Shipping policy

Last updated: October 16, 2026

OREVYR orders pass through an order review, visible-finish inspection, final size check, and careful packing before dispatch.

Order preparation

Most orders are prepared within 3–7 business days. A piece that requires hand resizing, restringing, additional inspection, or replacement of an unsuitable component may take longer. If a material delay affects your order, we will contact you using the email provided at checkout.

Shipping rates and delivery estimates

Standard tracked shipping is US$5 to the United States, US$8 to European destinations, and US$5 to Australia and other destinations currently open at checkout. We do not currently accept delivery addresses in Africa or South America. The country selector at checkout is the definitive list of destinations available at the time of purchase.

Transit begins after carrier acceptance and is separate from order-preparation time. Delivery dates are estimates, not guarantees.

Tracking

When tracking is available, we will send it after the parcel enters the carrier network. A label may be created before the first carrier scan, so tracking can take several business days to begin updating.

International orders, taxes, and duties

International availability is determined at checkout. Unless checkout states that duties and import taxes are included, the recipient is responsible for charges assessed by the destination country or carrier. Customs review can extend delivery time. Refusing a parcel or failing to pay destination charges may result in return costs being deducted from any refund where permitted by law.

Addresses and delivery problems

Please check the complete address before payment. Contact us immediately if it is incorrect; rerouting may not be possible after dispatch. OREVYR is not responsible for delays caused by an inaccurate address, customs, severe weather, carrier disruption, or events outside our reasonable control, but we will assist with a reasonable carrier inquiry.

Lost or damaged parcels

If tracking shows no meaningful movement for an unusual period, or the parcel arrives visibly damaged, email info@brusion.com with the order number and supporting photographs where applicable. Keep all packaging while we investigate.