Refund policy

Last updated: October 16, 2026

We want every OREVYR piece to arrive as described and fit the wrist it was ordered for. This policy explains how to request a return, report a problem, and receive an approved refund.

30-day return window

You may request a return within 30 days after delivery. Contact us at info@brusion.com before sending anything back. Items returned without prior authorization may not be accepted.

Return condition

To qualify, an item must be unworn, unused, unaltered, and returned with all original components and presentation packaging. Please include your order number or other proof of purchase. Trying a bracelet on briefly for fit is acceptable; wear, scent, scratches, stretched cord, missing components, or customer-made alterations are not.

Custom sizing and final-sale items

A piece made, restrung, or altered specifically to a measurement outside its standard options may not be returnable for change of mind. This does not limit your rights if the item is damaged, defective, incorrectly supplied, or otherwise covered by mandatory consumer law. Gift cards and items clearly marked final sale are not returnable except where required by law.

Damaged, defective, or incorrect orders

Inspect your order after delivery. If it is damaged, defective, or incorrect, contact us promptly with the order number and clear photographs of the item, packaging, and shipping label. We will assess the issue and arrange an appropriate repair, replacement, or refund.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and for using a trackable service. If we confirm that an item arrived damaged, defective, or incorrect, we will provide instructions and cover reasonable return shipping where a return is required. Original shipping charges are not refundable unless required by law or the return results from our error.

Refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we confirmed the refund, contact us.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. Once inspection, sizing, packing, or carrier processing has begun, a cancellation or address change may no longer be possible.